Success And Failure word on Signpost isolated on blue background

The One Sales Leadership Rule That Cannot be Broken!

There are not many simple rules in sales leadership that you can ALWAYS rely on. Here’s one of them… Great sales leaders know how to consistently find, select and hire top 20% sales candidates. It’ simple, great teams are made of great people! I know I’ve tried to build something big and got stuck before I could take off because of my poor hiring practices. Honestly, I was a bit naive. The scary part is that you can have all the other attributes to be a great leader, but if you miss it here you can’t really make up for it. Hiring well is the fastest track to a relatively stress-free management life that makes you look great in the meanwhile. I remember the new sense of controlling my destiny, in a very chaotic environment.  It was just what I needed to get where I was trying to go.

Think about this quote, what could this mean to your business? I will personally vouch for this; I’ve seen this kind of result over and over again.

“The top 20% of sales people produce 120% more than average, the top 4% produce 250% more than average.”

-Geoff Smart, Topgrading

I’ve seen a top 4% performer come in and change everything by showing what can be done. You don’t get those folks all the time, but when you do, it’s a total game changer… The team is lifted, new standards are set, and the future truly does take on a new perspective.  
 

Here’s the rub on sales recruiting without a strategy and a process in place. Today nearly 60% of 1 million salespeople recently surveyed are under quota, failing in their role, unhappy with their job and costing their organizations substantially. These represent most of the sales candidates that are in the market looking for a new job. No wonder it is so easy to make a bad sales hire.  A big part of the puzzle is to avoid letting underperforming candidates enter your interview pool. I have numbers that suggest you will become 368% better just by doing this! 

Remember there are just 2 types of candidates out there:

  • Those who have the right sales DNA, motivation and right fit sales experience for your role; and 
  • Those who do not. 

The top 20% have the right sales DNA to execute well in a live selling environment when the pressure is on to do the right things. Secondly, they have the motivation to do some of the less glamorous and difficult things required to be successful (prospecting comes to mind here) and must have the selling competencies required to execute. Here are some of those required competencies: 

  • The ability to ask tough penetrating questions, without fear of hearing the word ‘no”;  
  • The ability to control emotions in a difficult moment;  
  • Money perception (can they sell multimillion dollar deals and not sell on price);  
  • Rejection strength;  
  • Positive outlook;  
  • Lack of excuse-making when obstacles present themselves (and they will); and  
  • Commitment to doing the hard things.  

These are a few of the selling competencies that separate those who are the best (top 20%) from those who are not. 

It can be difficult to measure some of these things in an interview process because many of these high performing selling traits are hidden from view.  Here’s the big trick… having a strategy, a process, and the tools to uncover these hidden success traits, before you hire them!  If you’re interested, here’s a 5-minute read on hidden weakness and sales DNA, take a look here. It’s eye-opening! 

Consistently recruiting top talent is an art and a science and most importantly it’s easy to learn and immediately actionable. 

Until next time, stay shrewd my friends. 

Best, 

JJ 

sales person looks at computer

I’m Tired of Excuse Making From the Sales Team!

Excuse-making from the sales team drives me crazy!  It’s like saying you give up and you can’t do any better.  The reality is it’s either BS or they just don’t know what to do.  My experience… it’s a little of both.  It’s okay to miss a sales target occasionally, but its never okay not to have a plan to improve.  Excuse-making begins when poor results begin to show, and the sales team doesn’t know what to do.   

So where does that leave you? What does one do with the excuses? The good news is you don’t have to know all the answers.  You just need to know that excuse-making is a deadly sales disease that stops progress cold and is unacceptable.  First, compare what your team is doing vs. what it should be doing. This article should help: Breakthrough Sales Growth for Small Tech – 9 Essentials

Start by asking some basic questions…

  • Do I have the right people in the right seats, and can they get us to our destination? 
  • Am I the right person to be leading the sales & marketing effort or do I need help?
    • BUSINESS OWNERS, IF YOUR SUCCESS HAS COME BECAUSE OF YOUR TECHNICAL SAVVY, YOU’RE PROBABLY NOT THE ONE TO LEAD A SERIOUS SALES & MARKETING EFFORT.

Next, see if your team has a basic plan and a process:

  • Is the lead generation working?  Do they know the quantity and quality of leads we need to have to be successful?  Are we getting enough to make our goal? What are we doing differently today to get a better result than yesterday? What’s the lead gen calendar / plan look like for the month, quarter, and year? Are we getting real leads from our very expensive trade shows or are we just tracking who came by the booth?
  • Is the sales team’s one-to-one sales prospecting plan working?  Do we have a Target Account Profile that is driving us to win bigger more qualified deals? What is our qualifying message and is it compelling, easy to understand and directed toward the decision makers issues?  Are we having real business conversations with these targeted prospects that convert to sales opportunities or are we just taking what is given to us?
  • Is our close rate of sales opportunities near or above 30%? Are the opportunities in our sales pipeline well qualified and sponsored? Are these opportunities moving towards close with commitments from the sponsor along the way?  Are too many sales opportunities stuck in the pipeline with no strategy to move them to close? Why is our sales forecasting always off?

Don’t let your team focus on the wrong end of the sales problem which are the bad results accompanied by excuses to avoid responsibility.  Bad results always point to poor execution. The right end of the problem demands excellent execution of strategy, people, process, and metrics. This combined with coaching and accountability will elevate your team and your revenue fast!

BTW, I have a lot more questions (and answers) if you need them!

drawing of motivated sales team cheering waving hands

How to Keep Your Sales Team Motivated

I have yet to see ability win over motivation to succeed.  Both are important, but a motivated, focused sales effort always wins the day (quarter, year and marketplace)!  Here are six keys to keep your sales team motivated and getting them energized to overachieve. 

1. Beliefs

When your team believes it can beat the dominant player, when they can see the multi-million-dollar positive impact your product will have on buyers, average deal size will grow, your team will develop swagger and your win rate will go through the roof.  There is no more important job for leadership than to instill belief. Without it companies shrivel and people leave. 

2. Income Comfort Zone

There are two types of sales overachievers: The more established sales professional who has the need to maintain a significant lifestyle, and the younger sales professional who is in search of a financial break out.  This is called the income comfort zone. It is imperative to get them in the right zone and keep them there! 

3. Salespeople are Motivated Either Internally or Externally

  • Twenty-three and hell bent on breaking into the top!  These professionals have something to prove.  Quota has little influence on them.  Knowing their INTERNAL why… buying a car, having their significant other stay home with the kids, or buying a new house in the swanky neighborhood is key to coaching them to success.   
  • President’s Club is an example of EXTERNAL proof positive your year of work is the best!  A published leaderboard, a monthly dinner for two, a lunch with the President, these are all a reward for a job well done.  These are but a few ways to fire up external motivation.  When designed correctly, President’s Club is not a cost… it’s financially profitable.

4. Hiring Drive and Purpose First

What’s the sure way to bring down your top performers?  Put up with underperformance and hire average salespeople.  Top performers want to compete with the best and pride themselves on who they are associated with.  Don’t allow underperformance to bring your team down.

5. Having a Comp Plan that Inspires Big Accomplishments

Having a comp plan that sets high expectations and delivers big rewards when big goals are met are key management tools to attract the best talent and keep them on pace.  But IT IS NOT MORE EXPENSIVE if you design the comp plan correctly! High performance comes in an atmosphere of high expectations both from the company and the salesperson.

6. Having a Measurable, Repeatable Selling and Market Strategy

Can a new sales person consistently identify a problem with a significant consequence your prospect has, from a decision maker within your target market, that your product or service can address? That’s the first key indicator to knowing if you have a sales team you can scale. It is also the start of a meaningful sales cycle worthy of investment of your company’s time and resources. Without a selling system that gets your sales people consistently across this chasm along with effective opportunity management, your sales team could become stuck.